Orders and counter · made in Panama
Sotoban understands what customers write, works out the price, holds the order until somebody validates the Yappy payment and dispatches it by zone. What comes in through the chat and what is sold at the till follow the same path.
Assisted pilot: we set up the number, the catalogue, the branches and the opening hours with you.
It works with what your shop already uses
Already selling with Sotoban
How it works
It is not two systems stuck together: it is one order, with one price, that your whole team sees move forward.
Over WhatsApp, written the way your customer speaks, or from the counter till.
WhatsApp · counterThe price comes from your catalogue and delivery from your zones. Nobody works it out by hand.
System priceCash on delivery, or Yappy and bank transfer with the receipt queued until somebody validates it.
To validateIt shows up on the preparation screen and rings until somebody accepts it.
ReadyOn dispatch, the customer gets a WhatsApp notice that it is on its way.
On its wayWhy Sotoban
A digital menu sends your customer off to fill in a form. Sotoban talks with them, charges with validation and quotes delivery by zone.
Your customer writes the way they speak, “three gallons of white and two brushes”, and the system builds the order with your catalogue and your prices.
The receipt arrives as a photo and waits in the payments queue. The order does not move to preparation until somebody checks it against the bank.
You draw your zones on the map, with the boundaries of the corregimientos, and give them a price. The customer sends their location and delivery quotes itself.
Also included
Each with its own fulfilment modes, payment methods and bank accounts.
You see the chats and take over when needed. If the bot escalates on its own, it comes back after fifteen minutes if nobody wrote.
Sales and analytics over the same order that was prepared. There is no second number to reconcile.
Who it is for
If you already answer WhatsApp orders by hand and take Yappy payments, this is for you.
Fast food
“Two combos, one without onion, to take away.”
It reaches the preparation screen with the note in sight.
Pharmacy
“A pack of 24 paracetamol and two oral rehydration salts, delivered.”
Delivery is quoted by zone from each branch.
Hardware store
“Three gallons of matte white and two 2″ brushes.”
It asks about whatever changes the price before charging it.
Mini-market
“A case of water and two 5 lb bags of rice.”
It takes Yappy and holds the order until it is validated.
It fits if…
No small print
We would rather you learn it in the first conversation than in the first month.
Not included
Surprises in the demo0
Savings calculator
Open last month's statement and copy three numbers. You stay on the app so new customers can find you; what changes is where the ones who already know you order.
You keep extra each month
$0
Your statement, every order of the month.
The plan is picked for you: the cheapest for your volume. Prices are the ones in the plans section.
The starting values are an example, not your business. What counts is what your statement says. The result is an estimate, not a promise.
Sotoban does not supply drivers and does not ask you to leave the app: what changes is where the customers who are already yours order.
The figures you type stay in your browser: we do not send them anywhere.
Bring your statement and we will work it out together.
Plans
Four plans, per branch and per month, in US dollars. What is measured is the WhatsApp message, not the order, and if you get close to the cap, we tell you.
USD0
Per branch · per month
When you reach 500 we tell you and suggest moving up to Essential.
Message us on WhatsAppUSD49
Per branch · per month
If you reach the cap we tell you and you keep being served: we do not cut the service off.
Message us on WhatsAppUSD99
Per branch · per month
If you reach the cap we tell you and you keep being served: we do not cut the service off.
Message us on WhatsAppfrom USD249
Per branch · per month
Several branches, with the allowance and terms we agree with you.
Leave us your detailsHow it is billed
Prices in US dollars, plus applicable taxes. No lock-in contract.
Each plan’s price covers the messages it includes. Third-party charges, such as Meta charges for WhatsApp and payment gateway fees, are passed on to the business at each provider’s current rate. The details are in the Merchant Terms, §4.
It depends on what you pay today, and we are not going to invent a number for you. Bring us last month settlement statement and we will work out together what was left of each order. If it does not pay off for you, we will say so.
There are four plans, per branch and per month, in US dollars: Free (USD 0, with 500 messages), Essential (USD 49, with 2,000 messages), Pro (USD 99, with 6,000 messages) and Chain (from USD 249, tailored). What is measured is the WhatsApp message, not the order: 2,000 messages come to roughly 115 orders. Setup is USD 200 at list price and can be free.
On Essential and Pro we tell you and you keep being served: we do not cut the service off. Each extra message is billed at your plan’s rate, USD 0.03 on Essential and USD 0.025 on Pro. On Free, when you reach 500 we tell you and suggest moving up to Essential.
True, and it matters. What Sotoban does is quote delivery by zone at the price you set, frozen per rate version, for whoever already delivers or can. Without that piece this migration would not be operable.
No. It is about keeping your repeat customers. The aggregator brings you the customer the first time; charging you commission on the fifteenth, for a customer who is already yours, is the leak. The migration runs through your own channels: your number on the packaging, on the receipt and in the venue.
No. They write to the same WhatsApp as always. The one installing something is your team, and it is a web app, not a store app.
We will work out together how much is left from each order. With your numbers, not with a brochure percentage.