Data Deletion
Last updated: November 7, 2026
At Sotoban (formerly Recash), operated by Suantechs, you can ask us to delete the data we hold about you at any time.
How to request it
Email us at [email protected], or message us on WhatsApp from the number you used, stating your WhatsApp number and your deletion request. We verify the request comes from you and proceed.
What we delete
- Your phone number and profile name.
- Your conversation history and the order data linked to your number.
- Your saved delivery address, if any.
We may keep the minimum information required by law (e.g. accounting records of already invoiced orders), which is deleted once that period ends.
If you work at a shop (Sotoban account)
If you use the dashboard or the Sotoban Android app with a staff account, email us at [email protected] from that account's address asking us to close it. Closing it deletes:
- Your name, your email address and the link to Google sign-in, if you used it.
- Your devices' notification identifiers, so alerts stop sounding.
- Your access to the shops and branches you worked at.
What you did on orders (for example, who validated a payment) may remain in the shop's history, because it is part of its sales record. If you are the owner and close the shop's account, we ask you to confirm what happens to its orders before deleting them.
To stop receiving alerts on a device without closing the account, just sign out of the app or uninstall it.
Timeframe
We process the request within 30 days and confirm once it is done.
Contact
Sotoban — operated by Suantechs · [email protected] · Panama City, Panama.