These Terms govern the relationship between Suantechs (trade name of Juan Andrés Mendoza Ibarra), which operates Sotoban (formerly Recash), and the shop that creates an account to use it. By ticking the acceptance box at sign-up you accept these Terms on behalf of the shop and declare that you have the authority to bind it.

People who place orders with your shop over WhatsApp are governed by the Terms of Service and the Privacy Policy, not by this document.

1. Purpose

Sotoban is a tool for your shop to receive orders over WhatsApp, with an automated assistant that talks to your customers, and at the counter; to prepare them, validate their payments and organise their deliveries.

Sotoban is a technology tool and is not a party to the sale: the commercial relationship of each order is between your shop and your customer.

The information you give when signing up must be true and kept up to date.
You keep your account's access credentials safe and are responsible for what is done with them.
You are responsible for the people you invite to your account and for what they do in it.
The country you choose at sign-up sets your account's currency and time zone, and cannot be changed afterwards.

3. Plan and billing

The price of the service is that of the contracted plan, as published or as agreed in writing, plus applicable taxes. Plan changes apply from the next billing period unless agreed otherwise.

If a payment is not received on time we will let you know, and if it remains outstanding we may suspend the service under §10.

4. Third-party fees

Part of the service depends on third parties who charge for its use. Those fees are passed on to the shop at each third party's current rate:

WhatsApp messages (Meta). Meta charges for messages sent through the WhatsApp Business Platform according to message type and country. Your plan's price is calculated with Meta's rates in force when you contract it and includes the messages the plan states; charges for messages beyond what the plan includes are passed on to the shop at Meta's current rate.
Adjustment for rate changes. If Meta changes its rates by more than 25 % from those in force when you contracted, Suantechs may adjust the plan's price in the same proportion, with at least 30 days' notice. During that period you may cancel without penalty.
Payment gateways. When your shop charges its customers through a payment gateway with its own account, the fees are charged by the gateway at its current rate and are borne by the shop.

Suantechs does not receive or hold the money your customers pay you.

5. Personal data

Regarding your customers' data that passes through Sotoban:

Your shop is the data controller. You decide what that data is used for, and it is up to you to have a legal basis to process it, inform your customers and handle their rights of access, correction and deletion.
Suantechs is the data processor. It processes that data only to provide the service and following your instructions, with confidentiality and reasonable security measures, and does not use it for its own purposes.
The providers that process data on Suantechs' behalf, and Meta's role as the messaging channel, are described in the Privacy Policy.
When the relationship ends, Suantechs gives you a copy of the data or deletes it, as you request, except for what it must keep by law.

Both parties comply with Law 81 of 2019 of the Republic of Panama on personal data protection and its regulations.

6. Shop obligations

Keep your catalogue, prices, availability and promotions accurate.
Prepare and deliver the orders you accept, and handle your customers' complaints.
Decide each payment with your bank: the receipt a customer sends is only a pre-filter and may be forged.
Hold the permits and licences your business requires.
Make acceptable use of WhatsApp: comply with Meta's WhatsApp Business Policy and Commerce Policy, send no spam, write only to people who wrote to you or gave their consent, and offer no products or services prohibited by those policies or by law.

7. Availability

We do our best to keep Sotoban available and secure, but we do not guarantee an uninterrupted or error-free service:

There may be interruptions for maintenance, which we will try to announce in advance.
The service depends on third parties, such as Meta and cloud providers, whose failures we do not control.
The automated assistant can make mistakes. Your shop reviews orders before preparing them.

8. Limitation of liability

To the extent permitted by law, Suantechs is not liable for indirect damages, loss of profit, lost sales or loss of data arising from the use of the service. Suantechs' total liability to the shop for any cause is limited to the amount the shop paid for the service in the 12 months before the event giving rise to it.

9. Shop content

Your catalogue, photos, brand and other content remain yours. You grant us a limited licence to use them only to provide the service, including your shop's public page on Sotoban.

10. Suspension and cancellation

You may cancel whenever you want. Cancellation takes effect at the end of the paid period.
Suantechs may suspend or terminate the service for non-payment, for breach of these Terms or of Meta's policies, or when the account's use puts the WhatsApp number or the service at risk. We will notify you beforehand unless urgency prevents it.
After cancellation or termination you may request a copy of your data or its deletion within a reasonable period, under §5.

11. Changes to these Terms

We may update these Terms. We will publish the new version with its date on this page and notify you by email or in the app. If you do not agree with the new version, you may cancel under §10.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Panama. Any dispute is submitted to the courts of Panama City.

13. Shops in Colombia and Costa Rica

Pending. The specific terms for shops with an account in Colombia and in Costa Rica are yet to be defined. Points to review: Colombia's Law 1581 of 2012 and Costa Rica's Law 8968 on personal data protection, governing law and jurisdiction, and each country's taxes.

14. Contact

Sotoban — operated by Suantechs · [email protected] · Panama City, Panama.

Merchant Terms